How Long Does It Take to Receive My Personalised Birthday Gift?
Given the customised nature of our products, kindly anticipate a period of 4-6 business days for the creation and dispatch of your order. However, certain items have specific dispatch timelines: our jewellery pieces will dispatch within 2-3 business days, while our Polaroid prints take 3-4 business days to dispatch.
For those choosing our Everlasting Bouquets, please allow a dispatch time of 4-6 business days. We appreciate your understanding, especially during promotional events and the bustling holiday season.
Are Personalised Birthday Gifts a Good Choice for Milestone Birthdays?
Reaching a milestone age or year is deeply personal. A customised gift reminds the individual of their journey, highlighting the unique path and experiences of the recipient.
As milestone birthdays are significant, gifts received on these occasions often turn into keepsakes. Personalised gifts, due to their tailored nature, have a higher likelihood of being preserved and treasured for years to come.
What Is Your Return Policy for Personalised Birthday Gifts?
Personalised Frames & Polaroid Prints
If your order is customised, we unfortunately cannot offer refunds. If you need to cancel, kindly do so within 24 hours of placing your order. Should your photo get printed after this timeframe, a $2 fee will be applied.
Returns or exchanges on earrings are not available due to hygiene considerations. Should you encounter any issues with your pieces, please reach out to us at hello@empyreanthecollective, and we'll be eager to assist.
If, by some chance, you receive a product that's defective or does not align with your original order, you're entitled to an exchange or refund. Kindly notify us within seven days of delivery by sending an email to firstname.lastname@example.org