Refund Policy

Personalised Frames

Since our products are customised, we do not offer refunds. If you wish to cancel your order, please advise us within 24 hours of your order being placed. If your photo has already been printed after this period, a $2 fee will apply. 

Jewellery

Unfortunately, we are unable to accept returns or provide exchanges on our earrings and hair accessories due to hygiene reasons. If you have any problems with your items, you may send us an email to hello@empyreanthecollective we would love to help! 

Exchanges

In the unlikely event that you receive a defective item or an item that does not match your order, an exchange or refund will be offered. Please advise us within 7 days of delivery by contacting us at hello@empyreanthecollective.com.